Please reach out to admin@dtiecologistics.com for requesting a cancellation.

Cancellations of Orders: If you desire to cancel an order you must inform in writing. Request to cancel does not = cancel. All cancellation requests will be reviewed to see where the order is in the process and if it is still in the window to be cancelled. Orders already on the dock, on a truck, or in route may not be able to be cancelled. If you request an order on the dock, on a truck, or in route to be re-routed this order will be subject to a 10% re-stocking fee and you will need to pay the return freight.

Refused Orders: If an order is refused by you or your customer you will be subject to a 10% re-stocking fee and return freight.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Our inventory on the site is updated every couple of hours. If an item is currently out of stock it will be replenished. If we know the date of replenishment, we will indicate it on the item's page in the ETA field. Otherwise, please contact admin@dtiecologistics.com and they will inform you as to when the item is available for purchase.

We have multiple Distribution Centers throughout the United States

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

Processing lead time is listed for each item on our site and can be found within the price/product sheet indicated in the data feed section of our site. We strive to keep this up to date as possible and have many items that ship same day or next day but our intention is that they will ship in the lead time we have listed. From the moment your order has been SHIPPED it can take 2-7 business days for Parcel orders to arrive to you within the United States and Canada, and can take up to approximately 21 days for LTL orders to be delivered. Due to Covid-19 these lead times have increased and are subject to change as the carriers continue to struggle with staffing and delivery times. We will do the best we can to get your products out the door as quickly as possible and provide you tracking info but please note we are somewhat at the mercy of the carriers once they have left our facilities.

Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. However, LTL/White Glove Delivery do require a designated date and signature for delivery.

When we ship out an order, we will indicate the carrier name along with the shipment confirmation via email. Several days before the expected delivery, the carrier will call you to schedule an appointment. Please setup a day and time that works best for you.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

Our Live Chat on www.dtiecologistics.com is available 7 days a week from 9am-5pm EST time. or email us at cs@homeroots.co for assistance